"Transforming user journeys with streamlined design and seamless experiences."

Sticky.io

Sticky.io is a leading ecommerce subscription platform that empowers businesses to manage and scale their subscription services seamlessly.

+20%

Reduction in User Onboarding Drop-off Rate

during the onboarding process within three months post-implementation

+30%

Improvement in User Journey Efficiency

Resulting in a smoother and faster user journey.

+90%

Consistency in Design Elements

Improving overall user satisfaction and engagement by providing a more cohesive user experience

Services Provided

UX re-design

Research

Roles

1 Product expert

1 UX/UI Designer

1 Researcher

Vertical

Fintech

Industry

CRM

Online Payments

About the project

Task

The primary goal was to identify opportunities for improving the user experience, streamline design processes, and ensure that all internal teams were aligned with Sticky.io’s vision and objectives.

Problem

Sticky.io faced challenges with inconsistent user experiences, a complex onboarding process, and gaps between design and development teams. These issues resulted in potential drop-offs during user onboarding and inefficiencies in delivering a cohesive product experience.

Solution

UX Audit: Our team evaluated the onboarding process, user journey intuitiveness, accessibility, and discoverability. User Research: We conducted interviews with target market users to validate assumptions and gain insights. Design Operations Audit: We interviewed internal stakeholders at Sticky.io to understand current workflows, challenges, and priorities.