ContractSafe

Our biggest challenge was trying to meet a tight deadline for such a large project: we were given 2 months to create a new art direction, recruit users for testing, redesign the UX of 3 major user flows and create a design system to hand off to the development team.

The primary issue was the platform's difficulty in comprehension, leading to confusion for users. This resulted in prolonged processes, increased customer care inquiries, and sluggish pipelines.

We wanted to make it easier for users to quickly navigate and access key features, while also educating them on how they can be used. To accomplish this, we focused heavily on the onboarding flow where users were guided through features such as folders, team updates, and notifications.