A look at UX audits and a path to more sales, brought to you by WANDR, an award-winning product strategy and UX design firm. If you’re looking for a UX audit — it’s our specialty (check our e-book in the sidebar)! Ask about our services.

Why you need UX audits for your website, by WANDR Studio, the top UX design agency

Did you know that it takes a web user less than a single second to form an impression of your website? That means you have less than a second to make a good impression on your potential customers. The problem is that many business owners with a digital footprint fail to understand just how crucial the user experience is. Where do they lose potential customers? This is where a usability audit (UX audits) can be helpful. 

An Example of the User Experience Audit

So, what is a UX audit? Before answering that, here’s a situation in which UX audits can be very useful. 

Imagine a small business concern with a website. It has integrated e-commerce and all the appropriate links. The problem is that visitors are going to the site and many are just leaving to go elsewhere after a few seconds. Some of those that do stay are going to the shopping area, clicking a few things, and then closing the tab and leaving the website.

This would be a problem for any business owner, because it means they are losing customers. They may spend time updating their product descriptions and media on the site only to discover that it isn’t making a difference. Potential customers are still not staying long enough on the site to purchase anything, and so they never get a chance to actually sell their products.

In this scenario, the business owner is frustrated because they don’t understand why customers are not spending time on their site. This is where it’s invaluable to have a usability audit done. But what is a usability Audit? How can UX Audits be helpful for a business owner? Can UX Audits help to improve sales?

What is a UX Audit? In short, it’s a great way for your business to improve its digital presence.

What Is a Usability Audit?

A User Experience Audit (UX audit) is a detailed look at the areas of a website or application that users are having problems with. It includes the structure of the site or software application, the media, and the overall user experience. In the above example, a User Experience Audit (UX audit) would pinpoint areas of the website that customers are finding unappealing or difficult to use.

What Do UX Audits Entail?

When a usability audit is being conducted, it follows a very strict procedure that typically includes the following:

1. Review of Business Goals and User Goals

It’s crucial to understand what the business goals are when it comes to conducting a usability audit on a site or application. What goals does the business have in mind? How do they want customers to use their site? The disparity between these goals and what users are actually doing forms the basis of UX audits.

2. Web Traffic and Sales Figures

It’s also important for the usability audit to include data on how many users are visiting the site and how many products are being sold and to whom. This information will help to shape the analysis and provides a baseline for comparison.

3. Usability

The small details that constitute how a user interacts with an interface drive usability. There is a standard set of criteria that governs the most effective ways that users can interact with a site or application. This process will examine every last detail of how a user interacts, including where they are placing their mouse cursor and for how long.

Usability, in an objective context, entails a set of well-understood interface standards. These standards are recognized as being important in designing websites and software interfaces that users find easy to use and navigate. This is the real heart of the User Experience Audit (UX audit) and forms the basis for all UX audits.

4. UX Compliance Issues

How well does the site or application in its current form comply with current UX standards? The goal during this part of the User Experience Audit (UX audit) is to determine how far away the current interface design is from a set of well-understood and agreed-upon user experience standards. This also includes current UX best practices.

5. Modeling

How can the current site or application be remodeled into a more effective design to improve user engagement, traffic, and sales? This part of the UX Audit process also involves mental modeling as well as prototyping, wire-framing, and user testing.

How Does All of This Impact Sales?

The brutal fact is that the way that your potential customers engage with your site determines your sales and your market reputation. A site or application that is tricky to use, difficult to navigate, and aesthetically unappealing will lose sales and will cost you bottom line.

If you’re wondering why your potential customers are not converting and not engaging with your online presence, you need a UX audit. Once you understand where your customers are falling off, you can make positive changes.

Getting Inside the Head of Your Users

The goal of UX audits is to get inside the head of the user. How do they experience the site or application? How will they best engage with it? This understanding of the user experience drives the remodeling of websites and applications. WANDR works to make them more appealing, easier to use, easier to navigate, and utilize. UX Audits are all about the end-user experience through standards of design and usability. 

Examples of Great UX Websites

Here are few examples of great UX websites, where the user experience is not just well understood and respected, but actively engaged with. These websites have all undergone UX Audits and have been designed to be easy to use, easy to navigate, and easy on the eyes.

1. Zara

One of the basic principles of great UX design is to provide clear information to the user. When users understand how to navigate a site, they can use it more effectively and find what they want. The problem is when too much information is presented. No matter how clearly the information is presented, too many choices can cause a pain point for the end user and paralyze their decision making.

For example, Zara uses clear navigation links. The design of the landing page is strong and bold. The colors are monochromatic and the navigation is clear and easy to find. Hick’s Law dictates that navigation information on websites is restricted and this eliminates the agony of choice. In this sense, Zara provides one of the best examples of great UX websites.

2. Apple

Apple is a trillion dollar company, and their website UX reflects the company’s values. The Apple team has mastered design and marketing. The Apple website is an exercise in communicating the most information in the simplest of ways. The visual design flows from top to bottom and from side to side. There is plenty of space, appealing media and colors, and top navigation. It uses Hick’s law and minimalist design to draw the eye. It is an example to all professionals interested in conducting UX Audits.

Apple has truly designed one of the best examples of great UX websites, and it has likely inspired many others. If your team is looking for inspiration, Apple’s site is one of the best examples of great UX websites.

Read the 10 Best UX Websites of 2019 for more examples.

It’s All About Smart Design

If you have a digital presence, you cannot afford for your potential customers to leave because they don’t like the look or the feel of your site. If you’re confused as to why your customers are not buying from your website, why you have a high bounce rate, and why they are going elsewhere, professional UX audits can help you reach your goals and business objectives.

Learn about UX audits, only from WANDR Studio, the #1 product strategy and UX design agency.

What do you think about UX Audits?

Let us know below or on social media.

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  1. Stephanie Buelna January 8, 2020 at 9:28 pm - Reply

    THIS. We had this concern with my marketing agency, and my friend’s PR agency. People always want to promote their product or service, but their website and branding is all off. To a large extent, your website IS what you’re selling.

    Business owners need to focus on their product and value before they invest into getting it in front of people.

    • Jinny Oh January 23, 2020 at 5:41 am - Reply

      Thanks for sharing, Stephanie!
      I am glad (but also kind of sad?) you could relate. It’s always unfortunate to see companies that put so much effort into their product / service without replicating that same effort into their website and branding.
      This is an online world now. Marketing online is the single, most important foundation for businesses.

  2. Husain January 9, 2020 at 7:12 pm - Reply

    Bookmarking this article for future reference to be utilized on my projects.

    • Jinny Oh January 23, 2020 at 5:29 am - Reply

      Thanks, Husain! I am so glad you found it helpful. UX audits are incredibly powerful.

  3. Jenna January 9, 2020 at 8:55 pm - Reply

    As a consumer shopping around for options, I don’t stick around too long if it takes me too long to find what I need or navigate through a software. A UX Audit will definitely help to create a better user experience!

    • Jinny Oh January 23, 2020 at 5:33 am - Reply

      Thanks for stopping by, Jenna! I agree– it is so frustrating to be on a site that is confusing, slow, or just plain bad.
      Unfortunately, this is why majority of softwares lose customers :/
      This is why I am always encouraging to invest in a UX audit!
      It can literally SAVE your business in so many ways.

  4. Blake January 9, 2020 at 11:38 pm - Reply

    Amazon needs to step up their UX. For such a large and profitable platform, their site is awfully rough.

    • Jinny Oh January 23, 2020 at 5:37 am - Reply

      Thank you, Blake, for saying what we all are thinking!
      I don’t understand why it still looks the way it did 5 years ago…

      Think of how profitable they would be if they invested into UX design… holy cow, maybe it’s a good thing they don’t. They’d literally slay every business (if they aren’t already).

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About the Author: Jinny Oh

An entrepreneur who's lived, studied and traveled around the world. Launched over 250 products; working closely with startups and Fortune 500 companies to meet their goals. International keynote speaker passionate about culture and community.


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